FAQ
Have questions? We have answers.
General
What are your shipping options?
What are your shipping options?
All orders are placed with expedited shipping with a 1-2 day delivery. For further questions you can refer to our shipping policy here.
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order. Please email 3dconfectionery@gmail.com
Can I return my order?
Can I return my order?
All sales are final and no refund will be issued. If you have questions concerning our return policy please contact us at (732) 666 7689 or 3dconfectionery@gmail.com
Is all your chocolate edible?
Is all your chocolate edible?
Yes, indeed! All our chocolate is edible and totally delicious. All the printers are food-safe and FDA-approved.
Events & Activations
How do I hire you for a event?
How do I hire you for a event?
You can either fill out our custom order form here or email 3dconfectionery@gmail.com to share more about your event.
Do you travel?
Do you travel?
We can pop-up anywhere in the United States.
Do you do LIVE printing?
Do you do LIVE printing?
Yes! You can conceptualize us as a modern-day highly customizable cotton candy machine. We live 3D print chocolate at lots of different events.
- Marketing Activations and Corporates - We can live 3D printing company products and logos.
- Wedding - We can 3D print chocolate names and couples' initials for guests and pair them with a candy cart or espresso martini bar filled.
- Birthday - Dream big! What ever you are a fan of we can print it on your birthday along with a whole candy cart full of fun customized treats.
If you would like to inquire about live printing at your event, please fill out the form here (make sure you checkmark "yes" for live printing" and/or email 3dconfectionery@gmail.com
What is your event pricing?
What is your event pricing?
We charge $1250 for a printer rental and $65 per hr for the printer specialist who operates the space. The cost on chocolate design depends on what you are looking for.
Custom Orders
How do I submit a custom order?
How do I submit a custom order?
You can either fill out a form on our website here or email an image of the design you would like to have 3D printed in chocolate to 3dconfectionery@gmail.comto get a quotation.
Can you 3D print anything?
Can you 3D print anything?
We can create 3D models out of almost all objects we do have a few restrictions but find a way to prototype the model just how you like it approved before production.
Do you offer gift sets?
Do you offer gift sets?
Yes we do. Our gift boxes have customized chocolates based on what you would like for your occasion and we offer custom sleeves for our boxes when the quantity is 100+.